Shipping & Returns

Shipping & Deliveries

At Metropolis we make sure that your orders reach you in time. For this we are associated with trusted shipping partners who work 24/7 to help us ship packages as quickly as possible. There are some facts related to our shipping policy that you must be aware of before placing an order with us.

Shipping Charges (Pan India):

Free Shipping all over India.

Shipping Charges (International):

We use SHIPROCKET as our standard shipping partner (Charges are on actuals)

*International shipping is possible. The number of days for delivery can increase due to delay in customs processing at the destination country.

*Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company`s processing fees for clearing customs is to be borne by the customer.

Cash On Delivery (COD):

This facility is available for certain pin codes within India only. You will find the COD payment option on the shopping cart page based on the shipping address pin code. In case of Cash on delivery, an extra charge of Rs.99 will be applicable.

Time taken to deliver your order:

All orders start getting processed the same day. Delivery times are usually as follows:

1. Pan India deliveries will take 7-10 days.

2. Delhi deliveries will take 3-5 days

3. Outside India – approximately 10-15 business days

Please note that the date of dispatch depends on the products you order.

Date of delivery may depend on the pincode as well. However, If you've been waiting longer than the approximate estimated time of arrival and you haven't heard from us, please email us at info@buymetropolis.com & we will get back to you within 48 hours.

Packaging:

All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.

Tampered, Damaged or Opened Packages:

If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at info@buymetropolis.com

Return Policy

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
If you identify quality or a manufacturing defect on the received product.
If the product is received in a damaged condition.

If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -

Rs. 0.00 - Rs. 999 - Rs. 150
Rs. 1000 - Rs. 2999 - Rs. 350
Rs. 3000 - Rs. 9999 - Rs. 500
Rs. 10000 and above – 10% of order value.

You can reach us at info@buymetropolis.com to initiate returns.

It is important to note that a slight colour variation in the fabric photo and the original item is only caused by the photography lighting and editing hence return on such grounds may not be acceptable .

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at info@buymetropolis.com or reach us at the following numbers within 24 hours of ordering and we will be happy to assist you.

Return Process

Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at info@buymetropolis.com to initiate a return.

Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on info@buymetropolis.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.